Hero Supplier Access Agreement
In this Agreement unless the context otherwise requires:
In the construction of this Agreement, unless the context requires otherwise:
2. TERM OF THE AGREEMENT
This Agreement will commence on the date of signing and, unless earlier terminated in accordance with its terms, will expire after 24 months (Term).
4. SERVICES PROVIDED BY HERO
5. FEES AND PAYMENT TERMS
6. EXCLUSION OF LIABILITY AND WARRANTIES
7. REFUNDS AND CANCELLATIONS
8.FURTHER OBLIGATIONS OF HERO
9. FURTHER OBLIGATIONS OF YOU
11. FORCE MAJEURE
13. ENTIRE AGREEMENT
Any notice, demand, or other communication required to be given under this Agreement that cannot be posted on the Platform shall be in writing and shall be forwarded by personal delivery, prepaid registered mail, or email, and sent to the Representatives of the applicable Party at the respective addresses stated in Schedule C
This Agreement shall be governed by the laws of one the following regions, as nominated by You within Schedule C. Any disputes arising under this Agreement shall be resolved in court of the nominated region.
In the event that any one or more of the provisions contained in this Agreement shall, for any reasons, be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision of this Agreement or any other such instrument.
You may not assign this Agreement or your rights under this Agreement without Hero’s prior written consent.
Modification Hero reserves the right, at its sole discretion, to modify or replace these Terms, at any time and with 30 Days’ prior notice. If we modify or replace these Terms, we will post the modification or replacement details on the Platform and provide You with notice of the modification via email. By continuing to access or use the Platform after we have posted a modification or replacement of these Terms on the Platform or have provided You with notice of a modification or replacement, You are indicating that You agree to be bound by the modified Terms. Hero reserves the right, at its sole discretion, to modify or replace the Platform at any time without prior notice, including the website at which the Platform is accessed by users.
No Endorsement Hero does not endorse any Product or Agent. You understand that all Content comprising a Listing are intended only to indicate a representation of the relevant Product at the time the Content was created.
Booking Terms The Customers or their Agents, not Hero, are solely responsible for paying for Bookings. If You choose to enter into an agreement with a Customer for the Booking of a Product, You acknowledge that Hero is not a party to such agreements, and that, with the exception of its limited payment obligations hereunder, Hero disclaims all liability arising from or related to any such agreements.
User Conduct You understand and agree that You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to Your use of the Platform. In connection with Your use of the Platform, You may not and You agree that You will not:
Hero has the right to investigate and prosecute violations of any of the above to the fullest extent of the law.
Hero may access, preserve and disclose any of Your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to (i) respond to claims asserted against Hero or to comply with legal process (for example, subpoenas or warrants), (ii) enforce or administer our agreements with Agents or suppliers of Products, such as these Terms, (iii) for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes, or (iv) protect the rights, property or safety of Hero , its users, or members of the public. You acknowledge that Hero has no obligation to monitor Your access to or use of the Platform or to review or edit any content, but has the right to do so for the purpose of operating and improving the Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure Your compliance with these Terms, to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body, to respond to content that it determines is otherwise objectionable or as set forth in these Terms. Hero reserves the right, at any time and without prior notice, to remove, modify or disable access to any Listing or Content that Hero, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Platform.
Ownership and intellectual property The Platform is protected by copyright and trademark. You acknowledge and agree that the Platform and all search, Booking and other information and data in connection with the Platform and its usage, including all associated intellectual property rights, is and are the exclusive property of and vest upon creation in Hero. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Platform. You warrant that you have all necessary authority to publish, and hold and will at all relevant times hold all rights to the intellectual property subsisting in any and all Content that you publish comprising a Listing (“Supplier Content”), and that no Supplier Content will infringe any third party’s intellectual property rights. You grant to Hero a non-exclusive, royalty-free licence under the intellectual property subsisting in any and all Supplier Content to re-publish on the Platform and otherwise use to advertise or market the Platform.
Proprietary Rights Notices All trademarks, service marks, logos, trade names and any other proprietary designations of Hero used herein are trademarks or registered trademarks of Hero. Any other trademarks, service marks, logos, trade names and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
Contacting Hero If You have any questions about these Terms please contact Hero at [email protected]
*Your Wholesale / OTA Commission Rate. Typically 3-5% above your standard domestic commission rate to compensate agents & resellers for customer credit card processing fees which you no longer pay.
Executed as an Agreement with:
Hero Entity & Region of JurisdictionAustralia (Hero Travel Ltd, ABN 53169198501)NZ (Hero Travel Ltd, NZBN 9429042331155)Canada (Hero Travel Ltd, Biz No 3A790401715BC0001)Other (Hero Travel Ltd, Australia, ABN 53169198501)
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Your Terms & Conditions
Fare Type Ages
Cancellation & Refund Policy
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Document Name: Hero Supplier Access Agreement
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