What Chat is that?

We’re often asked which Live Chat application we use on Hero, and if it’s any good. We’re happy to say that we use Zopim Live Chat, and we love it!

Using Zopim, our support team can monitor active visitors on our sites and provide an instant response to any questions from our Agents, Supplier and first time visitors.

From the Zopim Dashboard we can see which site / page the user is on, which product they’re looking at and which quote they’re working on. This enables us to provide support in seconds, rather than hours / days / weeks, as with some other travel booking platforms (Yes, you know who you are!)

Zopim works perfectly on desktop and phone, and has pricing plans that won’t break the bank.

Find out more at https://www.zopim.com/