Careers

Hero is a supplier of innovative B2B technology solutions to the travel industry, servicing partners across Oceania, Europe and North America in over 1,500 locations.

Working in a small yet fast-paced environment your hard work will be highly rewarded and you’ll be given the opportunity to establish a long term opportunity and grow your career.

With years of C# .NET development experience, this role will push those skills and apply them to the design, development and implementation of new complex systems. Interaction with both internal and external customers to understand their needs and requirements will be part of your daily routine. This is an opportunity to build new systems based on your own skills and experience, while becoming a key influencer in business decisions regarding the future of Hero’s technology.

Role Description:

The role of Senior Full Stack .NET Developer is to drive Hero’s technical development, and act as team-lead for our offshore developers building new features of the Hero platform, including but not limited to:

• Back-end hosted infrastructure (Azure / AWS), including web apps, function apps, SQL databases and Virtual Machines
• API integrations to numerous booking and reservation systems, billing systems, payment systems and other third-party applications
• Front-end applications, including our core B2B web-based travel agent portal and B2B2C consumer portal

Experience must include:

• C# / .NET application design and development
• Cloud experience (AWS / Azure)
• Proven commercial experience with APIs
• Strong knowledge of architectural design patterns and best practices
• Git experience
• MS SQL Server experience
• Excellent written and verbal communication
• Experience with billing systems, payment processing, or booking systems would be an advantage

Working at Hero offers you:

• A mix of office and home based work
• Paid learning and certifications
• A fun and modern working environment
• Travel opportunities & discounts

Note that all applicants must hold Australian citizenship, permanent residency or other permanent work rights. Hero is unable to sponsor or support visa applications.

At Hero, we’re reinventing the future of travel agent technology. It’s our mission to ‘supercharge sales’ between travel agents and their suppliers and customers.

With industry-leading tech backed by a growing marketplace of amazing travel products, Hero can now service travel resellers of all kinds, globally.

With big plans for expansion, we’re on the lookout for a Head of Partnerships to join the team and lead Hero’s expansion strategy within New Zealand.

If you’re a customer-focused and results-driven go-getter, with ambitions for an engaging career in the travel industry, this could be the opportunity you’ve been looking for…

The role:

As Head of Partnerships, NZ, you will lead Hero’s business development strategy across New Zealand. With backup from Hero’s supplier onboarding team, you will identify, explore and develop business expansion opportunities for Hero in your region.

Using your unique set of skills and experience, you will nurture relationships with new, existing and potential travel resellers, to help them achieve sales via Hero.

This is a permanent, full-time position with unlimited global growth opportunities.

What’s involved:

• Identify and engage new-business opportunities in your region
• Maintain and develop relationships with new and existing partners
• Identify strategies to empower partners to enhance sales via Hero
• Meet company growth targets & KPIs

To be successful in this role:

• You will have a proven background in sales and business development
• Have industry experience in NZ’s travel sector
• Be willing to travel for work committments

We will provide:

• Guidance from Hero’s co-founders and directors
• Support from Hero’s supplier onboarding team
• Support from Hero’s agent support team
• Inclusion in regular meetings with Hero’s senior leadership team
• Invitations to regular Hero offsite team meetings
• Opportunities to expand your role into new regions, globally

You will receive:

• Attractive salary
• KPI-based bonus
• Company performance-based bonus

Apply:

Tell us why you’d be a great fit at Hero and attach your CV.

At Hero, we’re reinventing the future of travel agent technology. It’s our mission to ‘supercharge sales’ between travel agents and their suppliers and customers.

We’re a fun, young tech company in a vibrant segment of the travel industry and we’re located in one of the best cities in the world, Sydney, Australia.

Hero is growing fast and we scale, we’re in a unique position to provide internship opportunities that encompass all facets of business activity, including: marketing, finance, operations, customer success and business development.

If you’re planning your career options and seeking a challenge (with a lot of fun) then an internship at Hero may be for you…

The role

Located in our office in Sydney, Australia, you will play a key role in coordinating a varied range of tasks and projects. Primarily, you will support Hero’s Support and Success Teams, helping to manage product content on the Hero platform and assist clients with questions and queries.

This will involve:

• Participating in regular team meetings
• Liaison with Hero’s clients via Live Chat, phone and email
• Update and enhance product content in Hero’s marketplace to meet platform quality and consistency guidelines
• Coordinate involvement from internal teams
• Regular progress reporting to Hero’s leadership team
• Coordinate tasks within Hero’s project management system
• Ad-hoc tasks and projects as directed
• Intern analysis of Hero, to be produced based upon a brief supplied by Hero’s directors which you will present to our leadership team.

To be successful in this role:

• You will be motivated, enthusiastic and energetic
• Be able to work independently and also a great team player
• Have great communication skills
• Be fun (It’s not all work and no play!)

We can offer:

• Unpaid internship at Hero’s Sydney office
• Full or part-time hours to suit your availability
• Discounted travel & tours across Australia, NZ & Asia-Pacific.
• Offsite Team meetings at locations across Australia
• A Reference Letter from a company director
• Recommendation on LinkedIn
• Completion of any supporting documents that may be required by your University

Apply:

Please tell us why you’d be a great fit at Hero and attach your CV.

At Hero, we’re reinventing the future of travel agent technology. It’s our mission to ‘supercharge sales’ between travel agents and their suppliers and customers.

With industry-leading tech backed by a growing marketplace of amazing travel products, Hero can now service travel resellers of all kinds, within Australia, NZ and beyond.

With big plans for expansion, we’re on the lookout for Business Development Associates to join the team.

If you’re a customer-focused and results-driven go-getter, with ambitions for an engaging career in the travel industry this could be the opportunity you’ve been looking for…

The role

As a Business Development Associate, you will identify, explore and develop business expansion opportunities for Hero in your region. Using your unique set of skills and experience, you will nurture relationships with new, existing and potential travel resellers, to help them achieve sales via Hero.

This is a flexible, contract role with unlimited growth opportunities. Focus on your local area, target new and untapped regions or promote Hero as you work and travel the globe. Control your own hours and earn an attractive commission.

What’s involved:

• Identify new-business opportunities in your region, i.e:
  • travel agents
  • travel bloggers & influencers
  • hotels, motels, hostels, resorts & caravan parks
  • tourist information providers
  • local community groups
• Nurture relationships with your leads and encourage them to start using Hero to sell travel to their customers & guests:
  • Face-to-face using the Hero Portal
  • On their website using the Hero Widget
  • By referring customers to book online at Tour.store
• Engage Hero’s senior team when you need backup and support
• Make regular contact with your leads and provide support as required
• Update your progress in Hero’s CMS.

To be successful in this role:

• Have a professional, customer-focused attitude
• Be self-motivated, results-driven and strive to meet company goals
• Have great communication skills
• Be well-organised

We will provide:

• Induction with a member of Hero’s leadership team
• Regular catch-ups to support you in your role – questions and answers, guidance and advice, targets and reporting
• Profile page on the Hero website, for partners to view your contact details
• Business Cards and Hero email address
• Invitations to regular Hero offsite team meetings

You will receive:

• A share of fee income generated from all new clients
• Discounted travel booked via Hero

Apply:

Please tell us why you’d be a great fit at Hero and attach your CV.