Head of Partnerships, NZ

Careers:

Head of Partnerships, NZ

At Hero, we’re reinventing the future of travel agent technology. It’s our mission to ‘supercharge sales’ between travel agents and their suppliers and customers.

With industry-leading tech backed by a growing marketplace of amazing travel products, Hero can now service travel resellers of all kinds, globally.

With big plans for expansion, we’re on the lookout for a Head of Partnerships to join the team and lead Hero’s expansion strategy within New Zealand.

If you’re a customer-focused and results-driven go-getter, with ambitions for an engaging career in the travel industry, this could be the opportunity you’ve been looking for…

The role:

As Head of Partnerships, NZ, you will lead Hero’s business development strategy across New Zealand. With backup from Hero’s supplier onboarding team, you will identify, explore and develop business expansion opportunities for Hero in your region.

Using your unique set of skills and experience, you will nurture relationships with new, existing and potential travel resellers, to help them achieve sales via Hero.

This is a permanent, full-time position with unlimited global growth opportunities.

What’s involved:

  • Identify and engage new-business opportunities in your region
  • Maintain and develop relationships with new and existing partners
  • Identify strategies to empower partners to enhance sales via Hero
  • Meet company growth targets & KPIs

To be successful in this role:

  • You will have a proven background in sales and business development
  • Have industry experience in NZ’s travel sector
  • Be willing to travel for work committments

We will provide:

  • Guidance from Hero’s co-founders and directors
  • Support from Hero’s supplier onboarding team
  • Support from Hero’s agent support team
  • Inclusion in regular meetings with Hero’s senior leadership team
  • Invitations to regular Hero offsite team meetings
  • Opportunities to expand your role into new regions, globally

You will receive:

  • Attractive salary
  • KPI-based bonus
  • Company performance-based bonus

Apply:

Tell us why you’d be a great fit at Hero and attach your CV.

Apply Now

Internship at Hero's Sydney office

Careers:

Hero

At Hero, we’re reinventing the future of travel agent technology. It’s our mission to ‘supercharge sales’ between travel agents and their suppliers and customers.

We’re a fun, young tech company in a vibrant segment of the travel industry and we’re located in one of the best cities in the world, Sydney, Australia.

Hero is growing fast and we scale, we’re in a unique position to provide internship opportunities that encompass all facets of business activity, including: marketing, finance, operations, customer success and business development.

If you’re planning your career options and seeking a challenge (with a lot of fun) then an internship at Hero may be for you…

The role

Located in our office in Sydney, Australia, you will play a key role in coordinating a varied range of tasks and projects. Primarily, you will support Hero’s Support and Success Teams, helping to manage product content on the Hero platform and assist clients with questions and queries.

This will involve:

  • Participating in regular team meetings
  • Liaison with Hero’s clients via Live Chat, phone and email
  • Update and enhance product content in Hero’s marketplace to meet platform quality and consistency guidelines
  • Coordinate involvement from internal teams
  • Regular progress reporting to Hero’s leadership team
  • Coordinate tasks within Hero’s project management system
  • Ad-hoc tasks and projects as directed
  • Intern analysis of Hero, to be produced based upon a brief supplied by Hero’s directors which you will present to our leadership team.

To be successful in this role:

  • You will be motivated, enthusiastic and energetic
  • Be able to work independently and also a great team player
  • Have great communication skills
  • Be fun (It’s not all work and no play!)

We can offer:

  • Unpaid internship at Hero’s Sydney office
  • Full or part-time hours to suit your availability
  • Discounted travel & tours across Australia, NZ & Asia-Pacific.
  • Offsite Team meetings at locations across Australia
  • A Reference Letter from a company director
  • Recommendation on LinkedIn
  • Completion of any supporting documents that may be required by your University

Apply:

Please tell us why you’d be a great fit at Hero and attach your CV.

Apply Now

Business Development Associate

Careers:

Business Development Associate

At Hero, we’re reinventing the future of travel agent technology. It’s our mission to ‘supercharge sales’ between travel agents and their suppliers and customers.

With industry-leading tech backed by a growing marketplace of amazing travel products, Hero can now service travel resellers of all kinds, within Australia, NZ and beyond.

With big plans for expansion, we’re on the lookout for Business Development Associates to join the team.

If you’re a customer-focused and results-driven go-getter, with ambitions for an engaging career in the travel industry this could be the opportunity you’ve been looking for…

The role

As a Business Development Associate, you will identify, explore and develop business expansion opportunities for Hero in your region. Using your unique set of skills and experience, you will nurture relationships with new, existing and potential travel resellers, to help them achieve sales via Hero.

This is a flexible, contract role with unlimited growth opportunities. Focus on your local area, target new and untapped regions or promote Hero as you work and travel the globe. Control your own hours and earn an attractive commission.

What’s involved:

  • Identify new-business opportunities in your region, i.e:
    • travel agents
    • travel bloggers & influencers
    • hotels, motels, hostels, resorts & caravan parks
    • tourist information providers
    • local community groups
  • Nurture relationships with your leads and encourage them to start using Hero to sell travel to their customers & guests:
    • Face-to-face using the Hero Portal
    • On their website using the Hero Widget
    • By referring customers to book online at Tour.store
  • Engage Hero’s senior team when you need backup and support
  • Make regular contact with your leads and provide support as required
  • Update your progress in Hero’s CMS.

To be successful in this role:

  • Have a professional, customer-focused attitude
  • Be self-motivated, results-driven and strive to meet company goals
  • Have great communication skills
  • Be well-organised

We will provide:

  • Induction with a member of Hero’s leadership team
  • Regular catch-ups to support you in your role – questions and answers, guidance and advice, targets and reporting
  • Profile page on the Hero website, for partners to view your contact details
  • Business Cards and Hero email address
  • Invitations to regular Hero offsite team meetings

You will receive:

  • A share of fee income generated from all new clients
  • Discounted travel booked via Hero

Apply:

Please tell us why you’d be a great fit at Hero and attach your CV.

Apply Now

Hero expands its API network, with new connection to Ibis

Hero is now integrated with New Zealand's leading tourism software specialist, Ibis.

We’re very happy to announce Hero’s latest API partnership with New Zealand’s leading tourism reservation software specialist, Ibis Technology.

Ibis is the preferred choice of many of New Zealand and Australia’s favourite travel brands including NZone Skydive, Skydive Australia, KJet, Rotorua Canopy Tours, Time Unlimited Tours and Hanmer Springs, plus many more.

Hero’s API connection with Ibis, now enables Ibis clients to ‘connect live’ and receive bookings from Hero’s agent network, benefiting from live rates and availability and instant bookings direct into their Ibis manifest.

Live integration also enables expanded distribution, via Hero’s B2B booking widget and B2B2C affiliate-powered solution, Tour.store.

If you’re an Ibis client wanting to take advantage of this new connection, or a travel reseller wishing to promote and sell these travel products to your customer-bases, please get in touch.


Hero introduces Tour.store for travel affiliates

Hero introduces Tour.store for travel industry affiliates

We’re pleased to introduce Hero’s newest feature, tour.store – a consumer-facing, B2B2C, affiliate-powered travel site enabling tourism businesses to easily promote and sell local experiences online.

Accommodation providers, tour operators, agents and content creators can now generate ancillary revenue by referring their guests, followers, fans & customers to a branded landing page on tour.store.

Affiliates can easily promote their page with a QR code, email marketing or posts on Facebook, Instagram and Tiktok.

Customers can browse and book a wide range of tours, activities and experiences via Hero’s PCI-compliant payment technology with tickets generated instantly.

Affiliates receive referral revenue and operators receive net payments direct into their bank account every week via Hero’s trusted payment flow.

Check it our at Tour.store or via the QR code below…


Hero integrates with BookWorld - DormProject

Hero integrates with BookWorld - DormProject

Hero is excited to announce its recent partnership with BookWorld / DormProject. BookWorld is a cloud based booking management system for accommodation providers. By improving and adding new features regularly, their goal is to make it as easy and efficient as possible for their clients to run their hostels.

This integration will give Hero agents the ability to access a whole new range of products with live rates and availability from different hostels/hotels. In turn, these accommodation providers can now benefit from automated management of their products in Hero and receive live bookings directly into their BookWorld manifest.

Get in touch with us or the team at BookWorld to find out more.


Meet us at The Australian Tourism Exchange 2021

We look forward to meeting industry partners at this year's Australian Tourism Exchange (ATE) held in Sydney next month.

Hosted by Tourism Australia, ATE is the leading Australia-focused tourism industry event. This year, tourism buyers and sellers can meet, exchange knowledge, and make business connections amid ongoing uncertainty around international travel and border openings.

ATE will be held from 6 to 9 June at the International Convention Centre Sydney. This will be for international buyers who are based in Australia or located in countries permitted to travel to Australia, domestic buyers and frontline travel sellers. ATE Online will immediately follow, from 10 to 17 June, for all other international buyers who are unable to travel due to border restrictions.

If we're unable to meet with you during an allocated timeslot, send us a message and we'll be sure to catch up during breaks and social events.


Hero a SiteMinder Top-Revenue Maker of 2020

Hero becomes one of SiteMinder's top revenue makers of 2020

12 February 2021

SiteMinder, the global hotel industry’s leading guest acquisition platform, has unveiled it’s list of distribution channels that brought the greatest booking revenue to hotels in 2020 since the COVID pandemic – and Hero has made the list!

SiteMinder’s senior director of global demand partnerships, James Bishop says: “The travel disruptions of 2020 levelled the playing field for many distribution channel providers to demonstrate the unique value they provided to consumers and therefore to hotels. With international travel restrictions in place and rising cases of coronavirus around the world, many consumers were drawn to local hotel accommodations where the direct hotel website has always performed well, or through local booking channels, which, after an initial slump, saw an uptick from pent-up travel demand. SiteMinder’s lists of the top 12 hotel booking revenue makers are testament to real changes in people’s travel behaviour and preferences during this time.”

SiteMinder powers bookings with 35,000 hotels, across 160 countries, to generate bookings in excess of $47 billion annually.

Ranked at Number-12 since the hotel booking reset (Apr-Dec 2020) we’re honoured to be considered alongside industry players such as Booking.com, Expedia, Agoda and Airbnb.

Hero is a fully-accredited integration and distribution partner of SiteMinder. If you’re a hotelier looking to expand your distribution network or a travel reseller seeking API integration with hotels – get in touch.

To read more about SiteMinder 2020 Top-12, visit: siteminder.com/news