Hero is a leading provider of B2B and B2B2C technology solutions for inbound and in-destination travel resellers. Hero’s technology suite is modular and can be tailored, enhanced and integrated to meet the most demanding technology goals of travel resellers worldwide.

The Hero Marketplace contains thousands of live-bookable travel products, powered by Hero’s API connections with many of world’s leading supplier reservation systems.

For operators, by listing their products on Hero, they can connect with new retail and online travel agents, wholesalers and resellers in their local area, out of town and overseas. We don’t replace reservation systems, rather we integrate with them, to deliver ‘live’ bookings that drop directly into the supplier’s manifest.

Your Role

As a Sydney-based Customer Support Representative, you will be the first point of contact for Hero agents and suppliers. You will provide support via Live Chat and phone, while also assisting with supplier onboarding and product management within the platform.

Your responsibilities will include: 

• Provide timely, professional support via live chat and phone
• Identify, prioritise, and escalate customer issues and enquiries to the correct internal team or stakeholder
• Contribute to improving the Help Centre by creating or updating support articles.
• Support the onboarding of new suppliers as required
• Assist with maintaining the product fault report
• Ensure product content on the platform is accurate and up to date

What are we looking for? 

• Part-time availability with flexible hours
• Confident, respectful, and clear communicator
• Digitally savvy and comfortable navigating multiple systems
• Detail-oriented with a proactive problem-solving mindset

Why Hero?

• Hybrid work environment
• Travel industry perks and discounts
• Friendly, supportive, and low-bureaucracy culture

Want to apply? Please email [email protected]