Hotels & Resorts

All your local experiences at your fingertips.

Enhance guest services and generate additional revenue by recommending and selling all of your favourite local activities and experiences to your guests. Hero is tailored for you to incorporate all of your preferred local activity providers and existing commercial relationships.

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Guest Services

Fulfil activity booking requests for guests prior to arrival.

Easily generate and share personalised itineraries with guests prior to their arrival. Prices and availability displayed in real-time alongside images, descriptions and terms & conditions. Accept online payments and generate tickets and travel documents with just a few clicks.

Concierge

Make and amend bookings activity bookings digitally.

Empower your concierge team to serve guests with digital bookings, contactless payments and eTickets direct to their phone. In a post-pandemic world, cancellations and refunds can be actioned easily. Cash and calls are a thing of the past!

Operations

Detailed analytics of guest spend and services.

Real-time reporting allows all levels of managements to view and report sales activity and analytics. Customer data and commercial rate arrangements all stored securely and anonymised as needed.

Finance & Legal

Payment systems adapted to your unique requirements.

Eliminate credit card risk and cash payments. Guests pay securely via credit card at reception and online. Everything’s tracked and traced with remittance advice and payments processed to you automatically each week.

Trusted by world-leading travel brands.