Hero Agents & Operators develop Coronavirus strategy


We wish to applaud Hero travel agents and operators for providing holidaymakers with a 2-year window to complete their travels, without fees and without fuss.

In preparation for the ongoing, commercial effects of the Coronavirus pandemic, Hero agents have agreed unanimously, that where possible, customers will be encouraged to reschedule their travel plans, rather than cancel trips altogether.

Working together, these agents aim to secure future-bookings for our industry partners to help us all emerge from this situation swiftly and stronger than ever.

Travel operators and suppliers have agreed that via Hero, Agents can now re-issue customers with flexible, open-dated tickets with an extended validity of 24-months. This provides customers with an additional year to recover, regroup and save funds before continuing their travels.

Congratulations on a smart initiative to help secure our industry!