Introduction

Hero (“we,” “us,” “our”) is committed to protecting the privacy and security of our customers (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, as well as your rights under the General Data Protection Regulation (GDPR). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Personal Information

When you use Hero, we collect personal information that you provide to us, which may include but not limited to:

• Name
• Age
• Email Address
• Phone Number
• Payment Information (credit card number, billing address)
• Passport Information (if required for booking travel)
• Itinerary Information / Travel Plans
• Dietary / Special Requirements

Non-Personal Information

We may also collect non-personal information about you, such as:

• Browser Type
• Operating System
• IP Address
• Device Information
• Browsing Actions and Patterns
• Referring Website

How We Use Your Information

We use the information we collect for various purposes, including:

• To process your bookings with suppliers of travel products & services, as per your travel itinerary.
• To send booking confirmations and travel updates.
• To provide customer support.
• To improve our website and services.
• To prevent fraudulent transactions.

Sharing Your Information

We share your personal information with suppliers of travel services solely for the purpose of arranging your travel. This includes:

• Hotels / Hostels
• Car Rental Companies
• Tour Operators
• Other Travel Service Providers

We may also share your information with:

• Service Providers: Third-party vendors who assist us in operating our website, processing payments, and providing travel-related services.
• Law Enforcement: When required by law or to protect our rights, property, or safety.

Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption of sensitive data during transmission.
• Secure Servers and Databases.
• Access Controls to limit access to your information.

Your Rights

Under the GDPR, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal constraints.
• Opt-Out: You can opt out of receiving promotional communications from us at any time.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any linked sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website with the updated effective date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: [email protected]