Digital bookings of optional in-trip activities by Guides & Customers
Your Guides
Manage bookings via the Hero Portal
Using Hero Portal on iPad, Guides quickly and easily book activities on behalf of customers. Customers pay via an online link and receive tickets via email. All payments are digital. No cash handling safety and security issues.
Your Customers
Book optional add-ons, pre-trip and on tour
Customers can quickly and easily arrange activities via their Tour Guide or they can book self-serve via a Hero Microsite, your Website or your App. All payments are digital and in the supplier’s local currency. No need to withdraw and pay with cash.
Your Suppliers
Receive 'live' bookings & weekly payments
Hero integrates with supplier reservation systems to facilitate live bookings. Products, inventory and pricing can be loaded uniquely and exclusively for you. Suppliers receive net payments weekly without the need to issue invoices.
Operations Team
Monitor performance in real-time
Your Operations Team control the product range visible to your Guides & Customers and can track sales and performance data in real-time.
Finance
Automated Accounts
Your finance team can relax, as all customer refunds, outbound supplier payments and inbound commission payments are handled automatically by Hero including FX and cross-border payments. If needed, split commission payments to Drivers & Guides can also be automated.
Your Team
Easily edit Team Members
All Team Members receive a unique Hero login which can be easily deactivated once employment has ended. All user activity is recorded for audit trail purposes.
Microsite
Branded microsite for online bookings
Send your customers personalised eQuotes to view itineraries and pay online. eTickets and eReceipts are auto-generated and sent directly to your customer’s email.
Custom Integration
Supercharge your customer app & website
Integrate with Hero’s API to enhance and simplify customer bookings. Sync trip itineraries, free time timeslots, customer data and more!
Hero Marketplace
Instant access to the best tour, accommodation & transport products
Hero Marketplace
Instant access to the best tour, accommodation & transport products
Supplier Success
Build and strengthen your relationships with new and existing suppliers
Commission Control
Access the great commission rates already on Hero and arrange and agree exclusive product offerings, deals and commission rates directly with your preferred suppliers.
Easy Onboarding
Need your favourite suppliers added to Hero. No worries, simply invite them to sign-up here and our onboarding team will take care of the rest.
Trusted by Heroes, everywhere!
Hero is a fantastic platform. The team are friendly and always responsive. I highly recommend them!
ExperienceCo
Trusted by Heroes, everywhere!
Michelle at Experience Co
“Hero is a fantastic platform. They are easy to work with and supportive of our products. The team are friendly and always responsive. I highly recommend them!”
Caitlin at Get Lost Travel
“Hero gives us the ability to connect with a broader market of booking agents, by enabling us to showcase a large suite touring experiences within the one platform.”
Mark at Bounce Hostels
“Hero works perfectly for our business needs. As a business owner, it was easy to understand and use with limited exposure. Staff members have also found it quick to pick up and easy to use.”
Tim at Shakas Adventure Travel
“This software is easy to use, automatic invoicing every week is ideal for cash flow in the business. Simple to connect with travel agents and they are always there to help when needed!“
Jason at Via Travel
“Incredible response time and care of the online customer service team when they are needed, which honestly is on the rare occasion due to the incredible functionality of the system.“
Kevin at Travel Forever
“I love using this reservation platform. From the friendly team at Hero HQ, the ease of booking on the platform and the seamless integration into our own reservation system.“
Jack at Goki
“Extremely easy to use and Fast…. they’ve nailed the UX. Also, they have great customer support where you can speak with someone if there are any issues or if you have a query.”
Julia at Time to Backpack
“Amazing booking software. Super easy to use and thousands of suppliers to choose from. Love the weekly pay structures and invoice system and the super friendly live support with instant answers to all your questions. All round a perfect system to use!”
John at Tree Hugger Travel
“Great Customer Support. Excellent customer service when facing problems or issues. Benefits are ease of use and live availability of products.”
Julie at RedCat
“We’ve been using the Hero system for a few years and can’t recommend it enough for agents and tourism suppliers. Great system and customer service team.”
Guy at Surf Camp Australia
“Refreshingly Transparent! Auto payments make reconciling a breeze. Seamless from start to finish. No problems encountered with using the product.”
Ashley at Jucy
“Hero is the best travel software on the market. Really user-friendly and provides great reporting insights on performance of agents. The way they list multiple products with dynamic pricing is smart.”
Andy at WakeUp!
“Amazing user-friendly platform. Hero provides clear and concise reporting – easy to analyse. Great, personal customer service and support.”
Sunny at My Whistler Concierge
“We Love Hero and all it offers. I absolutely love sending people quotes and the quick payment method. It takes me mere minutes to pop off an email to someone.”
Nathan at Ocean Rafting
“Our agents love Hero! The platform allows us to simplify bookings, eliminate payment hassles and build stronger relationships with resellers, locally, interstate and overseas.”
Polly at Leisure & Tourism Australia
“The Hero platform is very user friendly offering a seamless interface to navigate and upload products as well as offering an API connection to most reservation systems. Auto redemptions and payments is a huge time saver and I have found the customer support outstanding.”
Justin from AussieYou
“Long-time user and big fan. As a new online travel agent, Hero has been so easy to use. The customer support is always fast and helpful, and the interface is super simple in any case.”
Trent at TourBooking
“Live online booking software for adventure tourism market. Provides Travel Documents. Quotes for clients. Own Payment Merchant option. Flexibility for Agent use for direct booking and website bookings.”
Lisanna at Dutchies Travel
“Perfect solution for travel booking software. Easy to add several products to a quote, in order of travel date. Payment link / send quote option is great. Easy search functionalities.”
Tom from Bunk Travel
“Very easy to train on and auto remittances cut man hours. Like any tech it has had occasional issues (although significantly less than other platforms). Turnaround on anything raised is great.”
Gareth from Journey Beyond
“Excellent product, so user friendly! It does exactly what it says on the tin. Incredible functionality and the support is there when you need it.”
Joey at Oak Travel
“Great System. All the products in one system. In this way I can make customized itineraries for my customers. And even help people while they are travelling.”
Heleen from Dutchies Travel
“Great booking system. The team running it is fantastic. Easy to contact and they work fast. They offer most products in Australia, and more and more in New Zealand, Canada and other places in the world.”
Mickael at SydneyFacile
“Amazing Platform. Hero is user-friendly, easy to use and offer tools which allow me to close sales much quicker than any other booking platform I used in the past.”
Luca at You Travel
“Amazing system. Hero offers a online quote link. This helps sending the shopping card online directly to the customers with payment options. Absolutely love it.”
Anabelle at My Dream Adventures
“The software has a great look and is really easy to use. There are a lot of little tools that makes a travel agent’s life easier. The customer service team is always available to help.”
Tatiana at We Move Experience
“Good and easy Software! The interface is very easy to use. You can find lots of product/services by just doing some clicks.”
Chris at RTW Backpackers
“Super easy to use and customise. Great UI for both our team and customers Easy access to all tools we need.”
Jeanne at My Dream Adventures
“Easy to use and has really nice online itinerary option for your clients to view. Their chat is reactive and helpful!”
Blandine at AIFS
“Hero Travel – the way to book! Easy to use, plenty of live availability products, great support.”